Your amount of RAM - for example, 3072 MB of RAM.

Your processor (CPU) type and speed - for example, Intel Core 2 Duo E8400 3.0 gHz.

That guide will tell you how to find all of the needed information. For that, please see: Game Help:System Specs. If your problem is something in the game's behavior, you'll need to go and check that thing specifically, not just load the game.įirst, you need to know what your computer has. Note that when it talks about loading the game, if your problem is with the game loading, all you have to check is loading. Make sure to do every step below, in order! Don't just read it without trying it or skip ahead! If the first thing to try doesn't work, go on to the second one, and then the third, etc.Įven if you think this will not solve your problem, the results of these tests will help us to determine where the problem is. While this guide doesn't cover every possible thing it could be, it will diagnose (or rule out) the most common problems. This FAQ will walk you through the basic troubleshooting steps for loading or gameplay issues.

Any unexpected behaviour, errors, problems or graphical effects.

Gameplay is glitchy or strange - actions disappear from the queue, actions don't work, sims pop out of what they're doing, go invisible, or pretty much any weird, unexpected behavior in-game.The game crashes or disappears while playing (crash to desktop) - with or without an error message.The game loads super slow, or does not fully load, or loads to a black screen.The game starts loading and then disappears or crashes.The game crashes when loading - with or without an error message.Do one or more of the following apply to you?

Sims 4 running slow